Sara Blackwell

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Greenwoods GRM: ‘Client focused, empathetic and incredibly smart.’

/ 16 November 2021

As clients and their advisers get used to new ways of working, this year’s edition of ‘The Legal 500’ – an annual independent review of the UK’s top law firms – was more hotly anticipated than ever, as it would provide critical insight into how clients felt about the services they had received during a challenging year for everyone.

With 22 ranked practice areas and 15 lawyers highlighted as leading individuals, next-generation partners or rising stars and a further 16 recommended lawyers, we were, as you might imagine, very pleased with our review, but it was the feedback from clients we were most focused on.

For everyone here at Greenwoods GRM, it’s always about ‘making it personal’, and this continued to be our mantra throughout the pandemic. Delivering legal services well starts and ends with strong personal relationships. We make sure our team members have the time, support and encouragement to build strong, effective relationships.  It’s better for clients, better for lawyers and better for business.  And it’s an approach that comes through clearly our excellent reviews.

Managing Partner, Robert Dillarstone, said: “Seeing clients highlight our technical know-how, astute commercial approach, and our personal service delivery is fantastic. It’s absolutely what we set out to achieve and what the Greenwoods GRM brand is all about.”

Client comments include:  “Client focused, empathetic and incredibly smart.” together with Proactive with clients and counsel, and cost-sensitive – beats Magic Circle firms.” and “The depth of their understanding of the nature of clients’ organisations increases the value of the advice they give.”  

A further comment highlighted: “Accessibility! You can always get across to the person you need to speak with.”  Testament to the systems and processes we have in place to ensure excellent client service continued during the shift to remote working.

So, what makes Greenwoods GRM an excellent choice for clients? Robert Dillarstone continues: “We’re a well-run law firm with ambition. We’re non-hierarchical, consultative and team-based, and we’re committed to serving our clients in a dedicated and responsive way. It’s easy to say, but I am immensely proud that we absolutely live up to it. Our ‘Lawyers you’ll enjoy working with’ ethos resonates through both the ongoing positive reviews we receive from our clients and our approach to creating an environment in which our team members thrive.

Our fantastic reviews in The Legal 500 show that we continue to deliver outstanding service to our clients. We use our size to our advantage and continue to be known for punching massively above our weight in the clients we act for and the work we do.

It’s so rewarding to see our clients provide this great feedback. If you’re not working with us, try us out and experience the difference.”

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